Special Events & Peak Demand Rental Times
The price might change during the special events and surge/ peak demand periods both locally and in other markets, higher hourly minimums and in some cases multi-day minimums, additional notice for changes and cancellations. Vehicles are generally in more limited supply for the higher demand and often times supplemental vehicles are required to accommodate this demand.
No Shows
If you do not see your chauffeur, please call our office immediately at +971 52 362 8492 to avoid the full-charge “no-show” fee.
E-Mail Communication
Generally, we accept new reservations, changes and cancellations by e-mail [email protected] with adequate notice. Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after normal business hours and on major holidays. If your needs require attention in less than eight hours, please call our office at +971 52 362 8492. Many clients may be dealing direct with one of our staff members and e-mailing them individually. Staff members only have access to their e-mail during their regular office schedule. Although during normal weekday business hours, we can reasonably monitor “out of office” staff e-mail, we are not able to monitor everyone’s individual e-mail around the clock. So for shorter notice requests, always send those requests to [email protected] not individual e-mail addresses. If that individual staff member is not in the office, your request may not be handled promptly. If you get an “Out of Office” message sent from an individual staff e-mail address, please contact our office by phone +971 52 362 8492 or e-mail [email protected] right away for your request to be processed. We cannot guarantee cancellations, changes or new reservations unless sent to [email protected] with adequate notice. You should always get an e-mail confirmation of a new reservation, any changed reservation or cancelled reservation. If you do not receive such e-mail confirmation, please contact us right away.
Arrival Time
Imperial Carriage Passenger Transport and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time and for hourly rate, chauffeurs will be located on the pick-up area 10 to 15 minutes before the scheduled/reserved trip commencing time. However, road, traffic and weather conditions are often times beyond the reasonable control of the company and the chauffeur. No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur.
Baggage and Other Property Transported
Imperial Carriage Passenger Transport cannot not assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly prior to leaving the vehicle for all your personal belongings. In case any belongings and baggage left, please call our office immediately at +971 52 362 8492 to coordinate.
Passenger Conduct
Imperial Carriage Passenger Transport reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are, or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way. Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle. Client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately, and no refunds will be offered.
Excess Cleaning & Damage
If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash) , the company, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client. The minimum clean up fee is AED500/.
Smoking Strictly Prohibited
Smoking in all vehicles is strictly prohibited. Smoking in the vehicle by the client or any passenger will result in an automatic minimum AED 700 charge. Damage caused by smoking activity will also be charged to the client.
ADDITIONAL CHARGES
Wait Time (Airport & Point-to-Point Transfers) For airport arrivals, Imperial Carriage Passenger Transport offers a 30 minutes grace period from the updated arrival time. Thereafter, wait time will be charged at the hourly rate for the vehicle selected. For all other transfers, a 15-minute grace period will be granted, thereafter, wait time will be charged at the hourly rate for the vehicle selected.
Stops (Airport & Point-to-Point Transfers)
Extra stops, including extra airline stops are charged a minimum AED 50/- per “en-route” stop and include a maximum 10minute wait period at the stop. Additional wait time is charged at the prevailing hourly rate in quarter hour increments.
Meet & Greet Services
Meet & Greet services are included in all airport arrival pickups. Rates, charges and terms are subject to change without notice